Customer Support Engineer

Location: Phnom Penh, Cambodia (On-site and/or Hybrid)
Reports to: Technical Team Lead
Status: Full-Time

About Glean Asia

Glean Asia is a mission-driven digital innovation agency dedicated to bridging the digital divide across Southeast Asia. We work closely with NGOs, governments, and local communities to build user-centric, accessible digital tools that improve education, social protection, and civic engagement outcomes. Our team operates with empathy, agility, and a deep commitment to social impact.

Position Summary

We are seeking a Customer Support Engineer with a strong foundation in Java development to join our growing technical team. This role is ideal for someone who enjoys problem-solving, is technically adept, and is passionate about delivering exceptional support to partners working in the development and social impact sector.

As the Customer Support Engineer, you will be the technical point of contact for our partners and clients, helping them troubleshoot issues, maintain and optimize applications, and understand how to use our products effectively. You’ll be part of a collaborative, agile team building meaningful technology that serves low-resource communities.

Key Responsibilities

• Provide first- and second-level support to clients using our software platforms.
• Analyze and resolve Java-based application issues and provide root cause analysis.
• Collaborate with engineering, QA, and project teams to escalate and resolve complex issues.
• Develop and maintain technical support documentation and FAQs.
• Assist clients with deployments, integrations, and minor configurations.
• Monitor system logs and conduct performance testing or troubleshooting as needed.
• Train client-side technical teams and provide support during onboarding.
• Contribute to improving internal processes for support, product feedback, and knowledge sharing.

Required Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, or a related field.
• Minimum 2 years of experience in software support or backend development.
• Strong understanding of Java (Spring Boot or similar frameworks).
• Familiarity with MySQL/PostgreSQL and REST APIs.
• Excellent problem-solving, communication, and client service skills.
• Comfortable working in a fast-paced, remote-friendly, mission-driven environment.

Preferred Qualifications

• Familiarity with issue tracking tools (e.g., Jira), version control (Git), and CI/CD tools.
• Experience supporting cloud-based applications (e.g., AWS, DigitalOcean, GCP).
• Knowledge of accessibility, localization, or human-centered design is a plus.
• Experience working with NGOs, social impact tech, or Southeast Asia-based projects.

What We Offer

• Competitive local salary based on experience.
• Health and wellness benefits.
• Learning and professional development opportunities.
• A supportive and inclusive work environment.
• Opportunities to contribute to projects that drive real-world impact.

To Apply

Please send your CV, cover letter detailing your interest in the role and how your experience aligns with Glean Asia’s mission to: hello@glean.net